SIM Swap Cover

The cost of an authorised replaicement SIM card swap, up to a value of R150 (inclusive of VAT) will be covered once you've successfully made your claim.

Unlawful usage

Any charges up to R1 000 (inclusive of VAT) unlawfully debited from your MTN account with your SIM will be covered within 24 hours after your device is lost or stolen and you've blacklisted it.

SIM Card Cloning Cover

You'll get a combination of R500 in airtime and data if your SIM card is cloned. Only a maximum of 2 SIM card cloning claims within a rolling 12 month period are allowed.

Data Restoration

A maximum of R1 000 (inclusive of VAT) will be paid for an expert to attempt data and software restoration to your device.

If the data restoration is not possible for any reason, despite the attempts by the Authorised Repair Centre, neither MTN, the insurer or the Administrator will be liable for the loss of data.

Claims made within 60 days will have an additional R300 applied. Here's what you can claim within one calendar year.

Cyber SIM does not cover:

Read the Terms & Conditions for more information

• Report the incident to Admyntec as soon as possible.
  Call: 083 123 6084
  eMail: claims@admyntec.co.za
• Make your claim within 30 days of the loss or damage with all the requested details, or your claim won't be processed.
• Contact MTN to deactivate your SIM card and blacklist the device.

if your device is lost or stolen, report it to the South African Police Services, or any other police service if you're overseas within 48 hours to get a referene number. You'll need this and an Admyntec claim form to process your claim.

Office hours

Monday to Friday - 08H00 - 17H00

Saturday - 09H00 - 16H00

Sunday & Public holidays - CLOSED

HELP DESK

claims@admyntec.co.za

RAISE AN ISSUE

claims@admyntec.co.za

ADDRESS A COMPLAINT

claims@admyntec.co.za